GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION

Table of contents

1. Scope of application
2. Conclusion of contract
3. Right of withdrawal
4. Cancellation of appointments
5. Prices and payment terms
6. Contract duration and termination of continuous obligations
7. Applicable law
8. Alternative dispute resolution

1) Scope of application

1.1 These General Terms and Conditions (hereinafter "GTC") of Joshua Rauer, trading as "Joshua Rauer" (hereinafter "Provider"), apply to all contracts for the provision of services concluded between a consumer or entrepreneur (hereinafter "Customer") and the Provider regarding the services presented by the Provider on its website. The inclusion of the customer's own terms is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2) Conclusion of contract

2.1 The service descriptions on the provider's website do not constitute binding offers on the part of the provider, but serve to enable the customer to submit a binding offer.

2.2 The customer can submit the offer via the online order form integrated into the provider's website. After placing the selected services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer regarding the services contained in the shopping cart by clicking the button that concludes the ordering process.

2.3 The provider may accept the customer's offer within five days,

• by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
• by commencing the provision of the service at the customer's request and notifying the customer of this, or
• by requesting payment from the customer after the customer has placed their order.

If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the submission of the offer. If the provider does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.

2.4 When submitting an offer via the provider's online order form, the contract text is stored by the provider after the contract is concluded and transmitted to the customer in text form (e.g., email, fax, or letter) after the order has been sent. The provider does not make the contract text accessible beyond this. If the customer has set up a user account on the provider's website before sending their order, the order data will be archived on the provider's website and can be accessed by the customer free of charge via their password-protected user account by providing the corresponding login details.

2.5 Before submitting a binding order via the provider's online order form, the customer can identify potential input errors by carefully reading the information displayed on the screen. An effective technical tool for better recognition of input errors can be the browser's zoom function, which enlarges the display on the screen. During the electronic ordering process, the customer can correct their entries using standard keyboard and mouse functions until they click the button that completes the ordering process.

2.6 The German language is exclusively available for the conclusion of the contract.

2.7 Order processing and communication usually take place via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the provider can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the provider or by third parties commissioned by the provider to process the order can be delivered.

3) Right of withdrawal

Consumers are generally entitled to a right of withdrawal. Further information on the right of withdrawal can be found in the provider's cancellation policy.

4) Cancellation of appointments

4.1 Regardless of any existing statutory right of withdrawal, the provider grants the customer the right to cancel their appointment for a service provided by the provider free of charge in accordance with the following provisions (contractual right of cancellation):

4.2 The customer may cancel their appointment booking before the start of the booked service without providing a reason by submitting a declaration to the provider in text form (e.g., email). The timely receipt of the declaration by the provider is decisive for meeting the cancellation deadline. If the customer cancels their appointment in due time, the provider will fully refund any fees already paid within two weeks of receiving the declaration. The provider may use the same payment method for this refund that the customer used for their original payment.

4.3 Any existing statutory right of withdrawal for the customer is not restricted by the right of cancellation stipulated above.

5) Prices and payment terms

5.1 Unless otherwise stated in the provider's service description, the prices quoted are total prices including statutory VAT.

5.2 The payment method(s) and terms of payment are communicated to the customer on the provider's website.

6) Contract duration and termination for continuous obligations

6.1 Information regarding contract duration and termination, particularly concerning cancellation procedures for services provided as part of continuous obligations, is provided to the customer within the respective service description on the provider's website.

6.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists if the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed end date or the expiry of a notice period, taking into account all circumstances of the individual case and weighing the interests of both parties.

6.3 Cancellations may be made in writing, in text form (e.g., by email), or electronically via the cancellation feature (cancellation button) provided by the provider on their website.

7) Applicable law

7.1 All legal relationships between the parties are governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

7.2 Furthermore, this choice of law does not apply to the statutory right of withdrawal for consumers who are not residents of an EU member state at the time of contract conclusion and whose sole place of residence and delivery address are outside the European Union at that time.

8) Alternative dispute resolution

8.1 The EU Commission provides a platform for online dispute resolution on the internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

8.2 The provider is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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